Refund policy
90-Day Return Guarantee
At Glorane, we want you to shop with confidence. We offer a 90-day return period on eligible products from the date your order is delivered.
If you change your mind or no longer wish to keep your purchase, the product must be:
• Unopened
• Unused
• In its original packaging
• In resalable condition
• With any original hygiene or security seal intact
For health and hygiene reasons, we are unable to accept change-of-mind returns for cosmetic products that have been opened, used, or had their protective seal removed.
This policy does not affect your legal rights if an item is faulty, damaged, incorrectly supplied, or otherwise does not meet applicable legal requirements.
HOW TO REQUEST A RETURN
To request a return, please email us at:
support@glorane.com
Please include:
• Your order number
• The full name used to place the order
• The email address used to place the order
• A brief reason for your return request
We aim to respond to return requests within 2 business days.
Please do not send any products back before receiving return approval and instructions from our support team. Returns sent without prior authorization may not be accepted.
RETURN ELIGIBILITY
To qualify for a standard return, your request must be submitted within 90 days of delivery.
The item must be:
• Unopened
• Unused
• In its original packaging
• In resalable condition
• With any original hygiene or security seal intact
Opened or used cosmetic products are not eligible for change-of-mind returns.
Once a returned item is received, it may be inspected before a refund is approved. We reserve the right to refuse a refund where the returned item does not meet the conditions of this policy, subject to applicable consumer law.
REFUNDS
Once your return has been approved and, where required, the returned item has been received and inspected:
• Refunds will normally be issued to the original payment method.
• Approved refunds will be processed within 14 days.
• Your bank, card provider, or payment processor may require additional time before the funds appear in your account.
Glorane is not responsible for processing delays caused by banks, card issuers, or third-party payment providers.
RETURN SHIPPING COSTS
If you are returning an item because you changed your mind, return shipping costs are your responsibility unless applicable law requires otherwise.
If your order arrives:
• Faulty
• Damaged
• Incorrect
• Different from what you ordered
please contact us before returning anything. Where appropriate, Glorane will cover reasonable return shipping costs.
Always contact support@glorane.com before arranging a return shipment.
FAULTY, DAMAGED, OR INCORRECT ITEMS
If your order arrives damaged, faulty, or different from the item you ordered, please contact us as soon as possible at:
support@glorane.com
Please include:
• Your order number
• A description of the problem
• Clear photographs of the item and the issue, where possible
Once we have reviewed your request, we will provide an appropriate resolution. Depending on the circumstances, this may include a replacement or refund.
Your statutory rights in relation to faulty or misdescribed goods are not affected by the requirement for standard returns to remain unopened.
NON-RETURNABLE ITEMS
Unless an item is faulty, damaged, incorrect, or applicable law provides otherwise, we cannot accept standard returns for:
• Opened cosmetic products
• Used products
• Products with broken or removed hygiene/security seals
• Products missing their original packaging
• Products damaged after delivery by the customer
• Products that are no longer in resalable condition
For health and hygiene reasons, sealed cosmetic and personal-care products may become non-returnable once their protective seal has been removed after delivery.
ORDER CANCELLATIONS
If you wish to cancel an order, please contact:
support@glorane.com
as soon as possible.
If your order has not yet been processed or dispatched, we will attempt to cancel it.
If the order has already been processed or dispatched, cancellation may no longer be possible. In that case, the applicable return conditions in this policy will apply after delivery.
UK CONSUMER RIGHTS
If you are a consumer in the United Kingdom, our 90-day return policy is offered in addition to, and does not replace or limit, any mandatory rights you may have under applicable UK consumer law.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers may have a statutory right to cancel certain online purchases within 14 days of receiving them.
However, exceptions may apply to sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken after delivery.
You may also have rights under the Consumer Rights Act 2015 where goods are:
• Not of satisfactory quality
• Not as described
• Not fit for purpose
Nothing in this policy is intended to limit any mandatory statutory rights available to you.
ABUSE OF THIS POLICY
We reserve the right to review return requests where we reasonably suspect fraud, abuse of this return policy, or unusual return activity.
Any decision will be made in accordance with applicable law and will not affect mandatory consumer rights.
CONTACT US
If you have any questions about this Return Policy, please contact us at:
Email:
support@glorane.com
Business:
Amosea LLC
Business Address:
30 N Gould St Ste N
Sheridan, Wyoming 82801
United States